If you ever find yourself in a situation where you cannot solve the problem yourself and need
to access any of the various resources on the Internet, there are a few ground rules that you
need to adhere to. These are called "Netiquette" (net-etiquette). For a detailed discussion
on netiquette, I would suggest the
Netiquette Home Page. This is
essentially the online version of the book Netiquette
by Virginia Shea.
There are, however, a few important points that I would like to make. First, do your own
research. In the sections on Linux documentation and
Other linux resources we discussed many different places you can look
for answers to your questions. You should always try these first before you go to a newsgroup or
mailing list. Most of the time you will find the answer yourself. This is much more beneficial to your
understanding of Linux than simply having someone spoon feed you your answer. Also, if you do not
find your answer, or the answer is hard to understand, telling others where you look and what you
found, keeps others from giving you the exact same answer, thereby saving time for everyone.
Second, list not only what you are trying to do, but how you expect it to behave. Don't simply
say "it doesn't work right." While working in tech support, I have numerous calls from customers
who assumed that something was not working correctly, when it was. They had incorrect
ssumptions about the way things were supposed to work. Since their assumptions were wrong, the
expected behaviour was not what was "correct".